Product Specialist - Cairo (Customer Engagement Specialist)

Be You, Be Bayer

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where Health for all, Hunger for none is no longer a dream, but a real possibility. We're doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining impossible.

We're a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we're always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.

At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.

We're on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities development programs, Project Assignments and Professional Development Assistance programs

Come grow with us.

Do Something That Moves you

Develop a list of targeted customers and continuously update it as per market dynamics.

As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussion with His/her customer list to identify Scientific areas of major interest.

As a trusted partner she/he will act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team.

She/he to mutually co-create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.

To create a yearly educational calendar the CES will contract HCP speakers for several talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.

In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions ,3rd party symposia, national and regional initiated Bayer events, ..........).

She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.

In collaboration with MSO team (back-office support) She/he must plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs.

Work closely with Virtual Event expert (DT-CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.

When needed the CES will facilitate the virtual meetings.

Retains flexible time management in hybrid environment (ex: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)

She/He needs to align with his peers to co-invite to meetings when appropriate and as per meeting setting and format.

Facilitate digital networking of like-minded HCPs and educate and influence non-loyalist HCPs to increase their adoption of Bayer brands.

Display great level of discipline and quality in maintaining Data entry related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.

She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on-going micro-segmentation process.

Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.

Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Brand Team) on achieving nucleus related financial targets in his territory scope.

Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).

Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a customer evolution campaign to drive movement of key customers across adoption ladder.

As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process ..).

Number of Vacancies : 2

Your Experience

University degree of pharmaceutical science or medical background is a must

Minimum 1-2 years of relevant experience in the diabetes or renal field is preferred.

Hands on Experience of using digital & Virtual means and tools is recommended.

Maintains growth mindset to work through new working models and proactively identify areas of improvement with the new hybrid responsibilities.

Good understanding of agile ways of working is desired.

Robust understanding of medico-marketing strategies and tactics.

Proficient in English to collaborate internally & across the broader organization enterprise is highly desired.

Unlock Your Potential

At Bayer, we play to win by cultivating a culture of shared leadership that invests in highly committed, goal-driven individuals who recognize what success looks like in all its different contexts, who work well within a team, and who understand that leadership is not a position, but an action. Diversity in the workplace widens viewpoints and takes different ideas into account, which directly translates into richer, more cohesive solutions, maximized productivity, innovation and creativity, and better results all round. Our ideal candidate holds diversity and inclusion paramount by not only respecting individual differences but harnessing these differences to their fullest potential. We value employees who know the difference between simply effecting a transaction and fully understanding our customers needs. We're always on the lookout for candidates who employ comprehensive, strategic practices that fulfill customer requirements by anticipating them, driving innovation and enabling more sustainable, long-term relationships. We believe that accountability breeds a culture of ownership, improving organizational and operational efficiency. Assuming ownership of their own work and actions allows our people to count on one another, whether that means meeting deadlines, fulfilling duties, or feeling comfortable enough to approach a co-worker or manager for help. Being lean and fast in the workplace cannot be overstated. Lean processes improve quality, efficiency, and, ultimately, customer service delivery. It's about finding anything that doesn't add value and cutting it out to ensure time, resources, and effort aren't misspent, and business goals are met.

Empowered to Achieve

At Bayer, we're all about advancing life for those who work alongside us. That's why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you'll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.

Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.