Vortexa was founded to solve the immense information gap that exists in the energy and shipping industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view of global energy flows and freight analytics in real-time, bringing transparency and efficiency to the commodity markets, and helping society as a whole.
Having secured over $60M in total funding, we are embarking on a period of rapid growth.
The Role:
Vortexa is looking for a Product Specialist for our fast growing customer success team. This exciting opportunity will allow you to combine product and energy market knowledge to work closely with our clients, partners and prospects, helping them maximise the value from using Vortexa's information & analytics platform. You will also play a key role in shaping the evolution of our product roadmap based on your direct insights and experience from all your market interactions.
Key Responsibilities:
- Deep understanding of Vortexa's information & analytics platform as well as an overall understanding of our methodologies, data & modelling processes and flows
- Conduct impressive product demos to clients, partners and prospects
- Drive engagement of users during product trials and upsell opportunities
- Support the expansion and growth of the region, through sales, marketing and recruitment
- Work closely with the Commercial team in ongoing business development activities, including input to the commercial strategy and helping to build customer networks
- Support upselling by encouraging client usage of the Vortexa SDK/API & other additional services and facilitating integration of Vortexa solutions within client workflows
- Develop strong relationships with clients, serving as a key advocate of clients inside Vortexa
- Contribute to product roadmap in prioritisation discussions as well as participate in a wide range of product improvement initiatives
- Lead internal and external training as well as development of in-house market knowledge
- Help raise the brand awareness and profile of Vortexa in the region
Our ideal candidate will have:
- Experience in trading operations, market analysis/research, consulting or customer facing role related to the oil & gas or shipping markets
- Broad understanding of market fundamentals, contracts/pricing structures and trading strategies
- Customer-success orientation: Presenting to and fulfilling requests from demanding clients on deadline
- Proficiency in excel and data analysis
- Confident in producing written materials and presenting to an audience
- Results-orientated focus, with the ability to efficiently prioritise multiple objectives
Benefits:
- A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
- A team of motivated characters and top minds striving to be the best at what we do at all times
- Constantly learning and exploring new tools and technologies
- Acting as company owners (all Vortexa staff have equity options)- in a business-savvy and responsible way
- Motivated by being collaborative, working and achieving together
- A flexible working policy- accommodating both remote & home working, with regular staff events
- Global Volunteering Policy to help you do good and feel better
