Position Overview:
The Product Specialist will become a key expert in our DMS software, utilizing their expertise to provide customer support and conduct user training. This role is essential in ensuring our clients effectively leverage our software solutions.
Key Responsibilities:
- Develop in-depth knowledge of our DMS software to become a product expert.
- Provide exceptional customer support by addressing inquiries and resolving issues related to the software.
- Conduct user training sessions to ensure clients understand and can effectively use the DMS system.
- Collaborate with the development and support teams to provide feedback and insights on product improvements.
- Travel across the GCC as needed to support clients and deliver training sessions.
Must-Have Requirements:
- Extensive experience with dealer management systems, ideally with a well-known DMS brand.
- Strong understanding of how DMS systems operate and their functionalities.
- Background as a developer, IT specialist, or similar role with a solid technical foundation.
- Ability to learn quickly and effectively to hit the ground running.
- Willingness to travel across the GCC.
Preferred Qualifications:
- Experience working with dealerships or service centers is a bonus, but not required.
- Strong communication and interpersonal skills.
- Ability to convey complex information in a clear and engaging manner.
