Position: Project Manager - Contact Center COPC
Job Overview:
As the Project Manager for our Contact Center COPC team, you will be responsible for managing the overall delivery of our COPC (Customer Operations Performance Center) services to our clients. You will work closely with our clients to understand their business needs and develop customized solutions that meet their specific requirements. You will also be responsible for managing the project team, ensuring that all tasks are completed on time and within budget.
Key Responsibilities:
- Lead the delivery of COPC to our clients, ensuring high-quality and timely delivery.
- Work closely with clients to understand their business needs and develop customized solutions.
- Manage project timelines, resources, and budgets to ensure successful project completion.
- Coordinate with cross-functional teams, including sales, operations, and technical teams, to ensure seamless project delivery.
- Provide regular project updates to clients and internal stakeholders.
- Conduct regular project reviews to identify areas for improvement and implement corrective actions.
- Manage and mentor project team members, providing guidance and support as needed.
- Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact.
- Stay up-to-date with industry trends and best practices in contact center operations and COPC standards.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in project management, preferably in a contact center or customer experience environment.
- Experience with COPC standards and methodologies is highly preferred.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proven track record of successfully managing projects from start to finish.
- Ability to work in a fast-paced and dynamic environment.
- Fluency in English is required, Arabic language skills are a plus.
