Preferred Mandarin speaker
Working location : Bayan Lepas/ Georgetown, Penang
This is Quality Analyst and Quality Analyst Supervisor role for BPO/ Call Centre
Responsibilities
Key Responsibilities:
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
Ensuring timely completion of all client deliverables.
Prepare reports, analysis, trend & run project when required to improve quality performance.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct random evaluations to identify areas of improvement as necessary.
Conduct regular spot checks of the QAs audits and work on their development accordingly.
Identify training needs by working with operations team and QA.
Job Type: Full-time
Pay: RM6,
- 00 - RM8,000.00 per month
Experience: - Quality analyst in BPO: 1 year (Required)
Language:
* mandarin (Required)
