Quality Assurance & Process Excellence Assistant Manager

Egyptian Banks Company

Early Applicant

5 days ago
Be among the first 50 applicants

Exp: 10-12 Years

Egypt, Cairo

Job Description

Plan, initiate and implement Corporate customer satisfaction surveys & Analysis, including the following tasks:
Execute project Milestone and frequency of surveys requires by governance covering B2B and B2C scope
Vendors Relationships & Outsourcing Management
Analysis and insights
Follow up corrective action & drives continuous improvement initiatives to addressed identified gaps, hence enhance the customer experience
Enhance Feedback channels/ solutions for EBC services, manage from planning to implementation, analysis and reporting
Handle Quality Assurance Activities:
Handle quality assurance EBC processes in terms of following up implementation, records collection and retention
Manage Corporate Quality Certificates
Assure EBC's approved quality objectives are applied properly
Oversee implementation of EBC QMS KPIs, create a collective dashboard for core KPIs
Measurement, analysis and planning for improvement in regard to EBC processes KPIs and QMS objectives.
Process Excellence Activities
Design & document quality management processes
Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises
Reviewing current processes and recommending changes based on industry best practices
Analyzing data to identify opportunities for improvement in existing processes
Working with management to determine strategy for new initiatives or projects
Communicating with staff about process changes in order to ensure that employees are fully knowledgeable about new procedures
Liaison with GRC functions to ensure process excellence activities is in alignment with GRC requirements and required corrective action as needed

Requirements

10 Years of experience or + , previous experience in Technology, Payment Services, payment gateway industries
Interactive Communication
Creativity & Innovation
Negotiation and Attention to Details
Perfect Command of English
Problem Solving
Attention to Details
Interactive Communication
Formal Presentation
Process Excellence and BPMN techniques
Analytical Thinking/Judgment