Job Description
Company Description
Xceed is a leading multilingual Business Process Outsourcing Service provider in the EMEA region, with a capacity of over 10,000 web-enabled multi-channel stations. With sites in Egypt, Morocco, Mauritius, and the UAE, Xceed manages various outsourcing agreements in 10 different languages. They serve sectors including Telecommunication, Technology, Automotive, Public Sector, Tourism & Aviation, and Education. Xceed has received numerous awards and certificates, including the Best Global Outsourcing 100TM and ISO certifications for quality and information security.
Role Description
* Identify and remedy defects within the production process
* Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
* Compile and analyze statistical data
* Ensure that user expectations are met during the testing process
* Draft quality assurance policies and procedures
* Investigate customer complaints and product issues
* Improve Quality performance results; initiate new ideas, send regular quality tips, and simulate quality sessions
* Help agents improve their performance based on the identified relevant quality-related training needs analysis.
Job Requirements
* Call Center experience is essential.
* GSM (Mobile knowledge) and Experience are a must, a minimum of 6 months.
* Experience in telecommunications companies is a must.
((Vodafone Orange EX WE- Etisalat Misr- Etisalat UAE DU -AT&T - Verizon).
* Experience as a Quality Analyst or similar role is a must, a minimum of 1 Year.
* Strong computer skills and knowledge of QA databases and applications
Benefits:
* Medical and social insurance.
* 2 Days off.
* Profit Share.
* Attractive salary.
* Work location: Maadi
