Quality Monitoring specialist

Company Description

Xceed is the leading multilingual Business Process Outsourcing Service provider in EMEA region with over 10,000 web-enabled multi-channel stations. Operating in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia, Xceed manages outsourcing agreements in 10 languages across various sectors such as telecommunication, technology, automotive, public sector, tourism & aviation, and education. The company has received numerous awards and holds certifications for excellence in service and business continuity.

Job requirements:

Call Center experience is essential.

* GSM (Mobile knowledge) and Experience are a must.

* Experience in telecommunications companies is a must.

((Vodafone Orange EX WE- Etisalat Misr- Etisalat UAE DU -AT&T - Verizon - etc

* Experience as a Quality Analyst or similar role is a must.

* Excellent in the English language.

* Strong computer skills and knowledge of QA databases and applications

Benefits:

Profit share.

Two days off

Medical and social insurance

Work Location:

Maadi, Technology Park