The Receptionist is the face of the client. It is important to show the highest possible levels of customer satisfaction.
Responsibilities:
· Manage all incoming and outgoing calls including distribution.
· Greet customers on arrival, receive, inform and guide visitors including the coordination with employees.
· Responsible for maintaining the telephone registers including call tracking.
· Provide assistance with general administrative duties.
· Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions.
· Assist security in ensuring only authorized persons access the facility.
· Issue visitor and vendor passes as required.
· Printing and Stationary Requirements.
· Deal directly with cleaning Issues relating to the Receptionist Services.
· Notify the Facilities Manager of any maintenance item requiring attention.
· Ensure the Reception is covered without fail during working hours.
· Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
· Be very polite, helpful and cooperative with client staff, visitors and contractors.
· Assist with admin and Facilities Management duties as directed by the Facilities Manager
· Assist staff in preparing new access, Landlord access & parking cards.
· Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
· Administer the booking system for conference rooms and workrooms.
· Maintaining the record of all files and documents.
· Monitor and maintain office supplies inventory.
· Totally abide by all company policies, and local regulations and laws, wherever applicable.
· Fire and Life Safety (Emergency Evacuation Procedures).
· To assist management and develop the site/s team/s through effective induction, training and development and annual appraisals.
· Strong supervisory skills and influencing ability.
· Be able to converse confidently with staff, customers and suppliers at all levels.
· Strong team player with a passionate customer service focus.
· Maintain regular contact with the FM by developing permanent, mutually beneficial relationship including growth plan and training.
· Assist the FM for his accountability being the forefront of customer relationships in the site/s.
· Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
· Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
· Follow required emergency prevention and operational controls
· Report all accidents, occupational illnesses and emergencies
· Apply, execute and maintain function related quality issues
Experience and Qualifications
· Arabic Speaker (Mandatory)
· Experience of 3-5 years in a receptionist role or related service environment.
· Demonstrate experience in dealing with customer service and exhibit key skills within this area.
· Sound problem solving ability.
· Sound understanding of HSE requirements
· Strong communication skills (oral and written).
· Excellent influencing skills.
· Experience in contract management and measurement.
· PC literate i.e. Microsoft systems.
· Strong supplier commercial understanding
Shortlisted candidates will be contacted
