Job Summary:
Serves as the first point of contact in an organisation, handling inquiries, directing calls, scheduling appointments, welcoming visitors, managing administrative tasks, and ensuring smooth communication between clients, employees, and management.
Responsibilities of the role:
- Front Desk Management: Greet clients and visitors warmly, offering assistance and directing them to the appropriate person or department.
- Phone and Email Handling: Manage incoming calls and emails, providing information, taking messages, and routing enquiries to the right individuals.
- Appointment Scheduling: Coordinate and manage appointments for meeting rooms, parking, and driver schedules.
- Administrative Support: Assist with administrative tasks such as filing, data entry, preparing documents, taking signatures, logging of keys and access cards, scanning/printing, report binding, and other ad hoc requests from Brokers and/or HOD.
- Client Relationship Management: Maintain a professional and courteous relationship with clients, providing necessary information, addressing queries, and ensuring client satisfaction.
- Office Operations: Oversee office supplies, ensure the reception area is organised, and handle incoming/outgoing mail or deliveries.
- Collaboration: Work closely with real estate agents or brokers to provide seamless support in client interactions and lead assignment.
- Knowledge Sharing: Stay updated with CRM (Salesforce) updates in terms of managing contacts, leads, and listings.
- Salesforce: Ensure accurate entry of contacts and leads and fair distribution of leads to commercial brokers.
Qualifications & Skills
- Bachelor's degree in Business Administration or any other relevant field.
- Minimum of 2 years UAE experience in a related or similar field.
- Proficiency in communication (both verbal and written)
- Strong organisational abilities
- Excellent customer service skills
- Call handling
- Present a professional and friendly attitude while handling inquiries and interactions with clients and visitors.
- Managing multiple tasks, appointments, and administrative duties efficiently
- Able to handle unexpected situations, prioritise tasks, and adapt quickly to changing needs
- Familiarity with office equipment, software, and CRM systems
- Be resourceful and proactive in finding solutions to issues during daily operations.
- Consistently be present, on time, and dependable
- Handle sensitive information with discretion and maintain confidentiality
- Customer service experience and Real Estate background is preferable
