Receptionist

In this role, your enthusiasm and energy will shine as you warmly welcome our guests and assist them throughout the check-in and check-out process. Your down-to-earth nature will prove invaluable in managing guest expectations within a fast-paced environment. Your sharp attention to detail ensures that no procedural steps are overlooked. Handling payments will become second nature, and your exceptional data entry skills will support the creation of accurate reports.
Main Responsibilities:
Greet and extend a warm welcome to guests, visitors, and suppliers, while promptly answering telephone calls in line with our brand standards.
Address guest queries and provide information on promotions, room prices, and local activities, ensuring guests receive accurate information.
Execute payment transactions in accordance with established cash handling procedures and process reservations and cancellations efficiently and accurately.
Identify potential corporate leads and cultivate long-term relationships.
Encourage online mentions and solicit customer feedback.
Analyze and comprehend online guest feedback, exploring opportunities for improvement.
Undertake general office tasks, including correspondence, email management, and filing, to ensure the reception area operates smoothly.
Maintain an appropriate inventory of supplies and reception stationery.
Effectively liaise with all departments to handle guest requests and address complaints for seamless service delivery.
Ensure the safety of all guests in adherence to safety procedures and guidelines.
Requirements
Customer-oriented approach.
Excellent communication skills.
Strong attention to detail.
Flexibility and adaptability to work under pressure.
Ability to work both independently and as part of a team.
Proactive with exceptional organizational skills.
Dedication to providing exceptional customer service to our guests.
You must have/be:
Minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
Familiarity with Opera (PMS).
High School Diploma preferred.
Proficiency in Arabic language is advantageous.

Desired Candidate Profile

Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality