On behalf of our client, we are seeking a professional and welcoming Receptionist to join their hospitality team in Saudi Arabia. As a Receptionist, you will be the first point of contact for guests, ensuring a smooth and efficient check-in/check-out process while providing excellent customer service throughout their stay. Your role is crucial in creating a positive guest experience from the moment they enter the hotel.
Key Responsibilities:
- Guest Reception: Greet guests upon arrival, assist with the check-in/check-out process, and handle any special requests.
- Reservations Management: Manage room reservations, answer guest inquiries, and provide accurate information regarding hotel services and amenities.
- Customer Service: Address guest concerns or requests promptly and efficiently, ensuring a positive guest experience.
- Billing & Payments: Process payments, handle billing inquiries, and ensure accurate record-keeping of transactions.
- Phone Management: Answer phone calls and direct them to the appropriate departments, as well as assist with guest inquiries.
- Team Collaboration: Coordinate with other hotel departments, including housekeeping and maintenance, to ensure guest needs are met.
- Administration: Maintain guest records, update the hotel's booking system, and perform general administrative tasks.
Qualifications & Skills:
- Experience: Previous experience in a similar role in the hospitality industry is preferred but not required.
- Customer Service: Strong interpersonal and communication skills, with the ability to handle guest inquiries and complaints professionally.
- Technical Skills: Familiarity with hotel management software or booking systems is a plus.
- Organizational Skills: Excellent time management and organizational abilities to handle multiple tasks simultaneously.
- Professionalism: A friendly and professional appearance, with a commitment to delivering high-quality service.
Location: Riyadh, KSA
To Apply: If you have a passion for providing excellent customer service and want to work in a fast-paced hospitality environment, we invite you to apply. Create a profile on the Quali platform and submit your resume detailing your experience and qualifications.
Quick Tips: Candidates who fill their entire profile, including their work history, have an 80% higher chance of being contacted for an interview. Make sure you take a quick 10 minutes to fill your profile!
How does Quali work
- Once you create a profile on Quali, companies will find you! For this position, our client is actively looking for Receptionists and will view your profile once you are signed up on Quali.
