Provide guidance to clients on the procedures at the spa
Answer telephone calls and provide accurate information to clients
Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
Introduce new beauty products to clients and educate them on their uses and benefits
Keep clients updated on currently available promotions and discounts in services offered in the Spa
Process payments from clients for services ordered from the spa
Keep register of long and existing clients for them to enjoy benefits given to loyal customers
Give appointments to clients on specific days
Open and close the spa at the appropriate time
Ensure that the front desk is clean and organized for free movement
Assist in getting client feedback on level of services delivered in order to improve on service delivery
Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
Assist in developing promotional events, which focus on increasing the clientele of thespa
Manage the visitor register to keep record of people who visit the spa on a daily basis
Receive customer complaints and feedback and direct them to appropriate offices for resolution.
Qualifications
Phone Etiquette, Receptionist Duties, and Clerical Skills
Strong Communication and Customer Service skills
Ability to multitask efficiently and stay organized
Proficiency in Microsoft Office applications
Previous experience in a spa or hospitality industry is a plus
