Job Purpose
The Regional Facilities Manager is responsible for the delivery of all aspects of the facilities management scope of services covering a defined region of the account. Responsible for ensuring a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. Performance Leadership of site based account staff.
The Regional Facilities Manager will deliver an end to end service across current and proposed facilities in and throughout Middle East & Africa. Utilising a global framework of policies and procedures, you will provide day to day support to ensure our workplaces are safe, secure and productive for employees and visitors alike.
The primary requirements consist of: Global standardisation of Facility Management, Operational Excellence, Space Planning & Optimisation Performances/Changes, Stakeholder Alliance, Safety, Contract Management, Financial Planning and Evaluation, Project Management and the Normal Day to Day running of a facility.
Essential Duties And Key Responsibilities
- Company and Clients strategic aligned direction for the client locations
- Manages all aspects of company's contractual agreement, develops and manages personnel in the delivery of these services within the established service level agreements.
- Collaborates and matrix manages local and cross-regional teams including: Finance, Engineering, Procurement & Sourcing, Property Operations, Transactions and Project Management to assure that work flows optimally through the organization and meets client needs and contractual requirements.
- Financial accountability & Financial control actively contribution to the budgetary preparation cycle, effective ownership, management and reporting on a monthly, quarterly and annual basis
- Full Accountability for the Integrated Facility Management (IFM) Service Delivery across the sub region inclusive of all engineering support both directly with CBRE Excellerate engineers and selective specialist supplier partners
- Direct management and leadership across the sub region of the IFM teams both company and client directly employed staff and supplier partner teams
- Manage IFM & Engineering standards and associated delivery through KPIs/SLAs measures
- Manage client expectations through documented monthly performance reviews
- Manage supplier partnerships to both enhance and maintain service delivery
- Be the trusted advisor to the client on all property management matters
- Ensure all MSA contractual measures are met
- Ensure small projects are managed within the clients portfolio and delivered on time and within budget
- Demonstrate a sound understanding of local country current legislation, environmental and quality related issues, including sustainability
- Ensure compliance with all local country legislative requirements in accordance with both the clients and company's Environmental Health & Safety policy
- Integrate with and meet the objectives and performance of the Account Business Plan
- Develop talent and adopt career management techniques for strong performers
- Deploy resource strategies to maximise skill base across the account
- Adopt a one-team approach through coaching, training and continuous professional development
- Ensure, manage and train the appropriate relationships with suppliers and business partners
- Development of ongoing property management business opportunities
- Review performance metrics; tracking, analysing reporting performance in terms of quality safety, cost, customer satisfaction and taking corrective action, with the operations team, where necessary.
- Where contracts are principal to company, ensure compliance to Vendor Performance Management.
Essential Skills
- A competent operational manager who demonstrates professionalism, leadership and excellent knowledge of a multi-service business and operations, ideally gained in multi-site regional operations.
- Effective leader, capable of both team and individual motivation whilst contributing to the wider team and business
- General operational management skill set, knowledge of both management and physical property management delivery capable of evaluating risk quickly and providing decisive direction to resolve situations and problems
- Strong knowledge of Contract and Service line performance measurement procedures
- Self-motivation and working under pressure to balance conflicting deadlines is essential
- Strong interpersonal skills and proven relationship management abilities
- Results oriented ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
- Customer focused develop strong customer relationships by listening to and satisfying customer needs
- Drives accountability ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
- Develop and ensure high performing team. Maximize performance through quality staffing, performance management, coaching, development and succession planning.
- Recruits, hires, and retains management and service delivery staff.
- Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports.
Qualifications / Experience / Professional Memberships
- Degree or qualifications at further education level essential
- At least 10 years of progressive experience in business and property management with a proven track record in business growth and development for a large and complex client
- Some knowledge of engineering electrical and mechanical disciplines both within Critical and non-critical environments but degree in Engineering not essential.
- Solid experience in customer relationship management and with dealing with supplier partners/contractors
- Membership of an IFM related professional body i.e. RICS/BIFM, CIBSE, IEE.
