Job Description
Job purpose:
Deliver high quality service to customers through providing banking services.
Accountabilities:Achieve sales targets covering all required banking products as per branch business objectives.Identify sales opportunities and utilize those to achieve customer efficiency.Explain products and services to customers in order to achieve sales.Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.Resolve issues and complaints from customers; escalate issue when outside authority.Process requests from existing and new customers and provide them with excellent service.Send, receive and file confirmations and ensure transfers are properly processed.Create, update and maintain relevant customer records ensuring that data is recorded appropriately.Ensure all activities comply with corporate governance & regulatory/legal frameworks.Process Branch non-cash operational transactions.
Experience & Knowledge:Minimum 3 years of experience in various branch roles.Good understanding of the banking system and retail products.Knowledge of banking operations, compliance and risk issues.
Education:Bachelor's degree in relevant discipline.
