Relationship Manager - Private Office Advisor

Introduction

Legacy Private Office, an exciting start-up based in Riyadh, Saudi Arabia, is on a mission to become the leading concierge and lifestyle management company for high-net-worth individuals in the region. We offer a holistic suite of luxury services, meticulously tailored to support our clients entire lifestyle needs. From private jet charters and bespoke travel itineraries, to securing prime real estate and curating event experiences, our team acts as trusted advisors, always prioritizing our clients best interests. We support our clients with everything they require from hiring private staff to personal shopping. With capital and domain expertise backing our vision, recruits have the unique opportunity to be part of something special from the ground up.

We are seeking entrepreneurial-minded individuals who thrive in a dynamic and fast-paced environment. Ideal candidates are resourceful, detail-oriented, and committed to delivering exceptional service. As a member of our team, you will be key in scaling our business and being an ambassador for our exclusive brand. If you are passionate about luxury services, eager to contribute to the growth of a pioneering company, and ready to embrace the challenges and rewards of an entrepreneurial role, we would love to hear from you. Join us and be part of creating a legacy of excellence in the concierge industry.

Role: Relationship Manager - Private Office ClientsKey Responsibilities:

Client Relationship Management: Develop and maintain relationships with high-profile private office clients, ensuring maximum satisfaction through personalized and proactive service. Take ownership of complex client requests, including bespoke travel arrangements, luxury experiences, and lifestyle management services, proactively finding solutions to client challenges.

Sales Excellence & Revenue Growth: Achieve ambitious sales revenue targets by crafting tailor-made travel and lifestyle solutions that meet the unique needs of our clients. Utilize your expertise in luxury services to support and boost the wider team's sales efforts.

Exceptional Client Service: Deliver outstanding service with a fast response time, maintaining the utmost discretion and privacy. Build long-term relationships by understanding the cultural nuances and specific needs of our high-net-worth Saudi clients, acting as a trusted advisor who's on their side.

Team Support & Collaboration: Contribute to the collective success of the team by sharing knowledge and expertise, assisting in elevating the overall performance, particularly in the areas of luxury travel and lifestyle arrangements.

Market Expertise: Maintain up-to-date knowledge of luxury travel and lifestyle trends, particularly within the Saudi Arabian market. Offer expert advice and innovative solutions to meet the sophisticated demands of our clients. Be willing to go the extra mile and research in new areas or industries to solve client requests.

CRM & Financial Administration: Diligently manage and update client interaction data within the CRM system to ensure accuracy and visibility. Work closely with the accounts department to facilitate smooth financial administration, ensuring timely invoicing, payment collection, and reconciliation, thereby supporting the financial health and integrity of our operations.

Supplier Relations & Representation: Represent Legacy Private Office with the highest level of professionalism at industry events and during interactions with suppliers. Foster and maintain strong relationships with our network of luxury service providers and partners, ensuring that our company values and standards are upheld, and that we continue to offer our clients exclusive experiences and unparalleled service.

The Ideal Candidate:

Experience Required:

-Strong background in luxury travel sales, lifestyle management, or account management, with a track record of achieving sales targets and delivering exceptional client service.

-Experience in managing high-profile client accounts and building long-term relationships.

-Excellent communication skills and the ability to multitask and solve complex problems independently.

-Familiarity with the Saudi Arabian luxury market and an understanding of global travel and lifestyle trends.

-Travel experience preferred but we will consider applicants from outside the travel and concierge industry (for example Private Banking) who can demonstrate strong experience in relationship management with high-net-worth individuals and a strong desire to learn quickly.

Personal Traits:

- Exceptional Interpersonal Skills: Ability to build and maintain strong relationships with clients, suppliers, and team members.

- Detail-Oriented: Meticulous attention to detail to ensure all client needs are met to the highest standard.

- Discreet and Professional: Strong sense of discretion and professionalism, especially when handling confidential information or dealing with high-profile clients.

- Proactive Problem-Solver: Anticipates client needs and proposes effective solutions.

- Team Player: Works well in a collaborative environment and contributes to the overall success of the team.

- Passionate: Genuine passion for providing exceptional service and going the extra mile for clients.

- Self-Motivated: Ability to work independently and take initiative in a fast-paced, evolving market.

If this aligns with your experience and career goals, we invite you to apply and join us on this exciting journey at Legacy Private Office.