Our client, a large industrial firm, is currently looking for a Rental Service Desk Controller/Specialist for heavy equipment to be based in Abu Dhabi. In this role, you will have the following responsibilities:
- Scheduling operations specialist on site familiarisations & off-hire inspections and monitoring the delivery of machines
- Prepare training/familiarization certificates of customer's operators who were trained
- Attending to incoming hire desk related calls, distributing incoming calls as required.
- Preparing hire agreements and emailing/faxing to the customer.
- Following up hire agreements, LPO's prior to delivery of machines.
- Coordinate with Sales Manager & prepare the priority machine list to be shared with Sales, HD & Technical. Based on this priority list, technical will prepare and make the machines ready for delivery.
- Ensuring all paperwork is completed and filed in coordination with the Workshop Manager to ensure machines are ready to dispatch to clients.
- Arranging the correct transport to deliver the machines after coordinating with site persons and sales managers for delivery & collection times, site location details & specific site access needs.
- Preparing pre-delivery photographs of the machines & having them printed out and attached with the delivery notes.
- Preparing the delivery notes and providing them to the transporter.
- Maintaining current utilization reports, ops supervisor schedule reports, and equipment availability reports
- Collecting / following up for the acknowledgement by the customer / client.
- Preparing a job file against each machine & filing the documents, including delivery note acknowledgements.
- Forwarding the information and updating the daily movement sheet
- Scheduling and preparing off hire notes as per the instructions from customer letter and Sales Staff.
- Arranging the transport to return the equipment back in coordination with the customer
- Inspecting faxes, liaising with the Sates staff & technical staff closely, for coordination of each specific job.
- Preparing off hire notes and delivering the appropriate files to accounts dept, to generate the invoices
- Maintaining machine movement sheets and cross checking the transport invoices.
- In conjunction with the CM, preparing & maintaining damage reports, estimating cost in coordination with Technical Department and coordinating with sales staff for the generating of invoices accordingly.
- Assist in follow-up payment of damaged equipment invoices.
- Recording required details for clients who have completed their equipment familiarisation from operations supervisors.Including preparation of relevant documents and forwarding these to the customers.
- Prepare any relevant month end finance reports to assist the accounts department.
- Maintenance and updation of live reports - MAT tool, Transport recovery sheet, priority machine list, rental log inquiries, de-fleet machine status and damage recovery log.
- Efficient and discipline use of the Machine availability tool and relevant key performance indicators reports completion
Requirements
To be considered for the role, you need to meet the following criteria:
- Degree or diploma in engineering/ or management - Minimum 5 years of experience.
- ERP experience is essential
- Leadership and supervisory skills
- Enthusiastic and Self-motivated
- Team player with excellent communication and people management skills.
- Negotiations skills
- Computer literate with proficiency in MS office
- Fluent in communicating in English (reading, writing and speaking)
