About the Company:
Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
About the Role:
The Reporting Analyst will be responsible for analyzing and interpreting data to provide insights that support business decisions. They will create and maintain reports, dashboards, and other data visualization tools to communicate findings to the clients and different stakeholders.
Responsibilities:
- Analyze user data needs and determine needs resolved through automated repeatable process.
- Review system capabilities, workflow and scheduling limitations to identify if requested programs are possible in current system.
- Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends
- Develop and enhance spreadsheets and databases functionality like usage of forms, templates and logic functions.
- Ensure high data quality through regular quality checks.
- Develop cross group and cross functional reports covering client needs.
- Extract, filter and aggregate data through logical queries and basic programming.
- Maintain databases and perform updates as necessary to ensure accuracy.
- Other assigned duties as requested.
Qualifications:
- Minimum of 1 year Experience as a Reporting Analyst in an outsourcing or contact center operation.
- Very good command of the English language, with very good verbal and written skills.
- Excellent communication and influencing skills at a senior level
- Excellent Analytical Skills, with the ability to work with large datasets and analyze complex data.
- Ability to multi-task, organize, and prioritize work.
