Skill Farm Members are invited to apply for the following role:
Responsibilities:
SCI's mission is to provide actionable intelligence and high-impact analytical solutions for retail banking leaders. By leveraging data management, business analytics, campaign management, market research, and performance management, SCI aims to enhance customer lifetime value through acquisition, development, and retention strategies.
The Market Research & Consumer Insights department within SCI is crucial for understanding consumer behavior, market trends, competitive benchmarking, and customer experience. This department gathers, analyzes, and interprets data to deliver insights that drive strategic decision-making. Key responsibilities include data collection and analysis, consumer behavior studies, market trends monitoring, customer segmentation, product development support, competitive analysis, and reporting.
Skills & Qualifications:
- Fluency in English, while knowledge of regional languages is an advantage.
- Strong communication skills to drive a customer-centric culture across the organization.
- Strong knowledge of the customer service concept and its impact on customer relationships.
- Strong managerial, analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills
- Effective communication and ability to translate data into actionable recommendations
- Proficiency in data analysis tools
- High Proficiency with Microsoft PowerPoint, Excel and data management and analysis platforms
- A team player
