We are seeking a highly organized and customer-oriented individual to join our team as a Reservation Agent. As a Reservation Agent, you will play a crucial role in providing exceptional service to our customers by handling their reservations and ensuring a seamless booking experience.
Responsibilities
- Assist customers with their reservation inquiries and provide accurate information regarding availability, rates, and policies.
- Process reservations and bookings through our reservation software, ensuring accuracy and attention to detail.
- Coordinate with other departments to ensure smooth communication and execution of customer requests.
- Handle customer complaints and inquiries in a professional and timely manner, providing solutions to meet their needs.
- Stay up-to-date with product knowledge and be able to recommend additional services or upgrades to customers.
- Collaborate with team members to improve reservation processes and enhance the overall customer experience.
- Maintain accurate and complete records of customer interactions, transactions, and feedback.
Requirements
- High school diploma or equivalent.
- Prior experience in customer service or a similar role preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to work well under pressure.
- Attention to detail and the ability to multitask effectively.
- Proficient in using reservation software and other computer applications.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
