Job Description
Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner
Handle reservations, inquiries and cancellations in an attentive, courteous and efficient mannerHandle reservations, inquiries and cancellations in an attentive, courteous and efficient mannerHandle reservations, inquiries and cancellations in an attentive, courteous and efficient mannerHandle reservations, inquiries and cancellations in an attentive, courteous and efficient manner
Coordinating and multi-tasking job duties in a fast-paced environment
Coordinating and multi-tasking job duties in a fast-paced environmentCoordinating and multi-tasking job duties in a fast-paced environmentCoordinating and multi-tasking job duties in a fast-paced environmentCoordinating and multi-tasking job duties in a fast-paced environment
Maximise room rates according to company standards
Maximise room rates according to company standardsMaximise room rates according to company standardsMaximise room rates according to company standardsMaximise room rates according to company standards
Coordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra services
Coordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra servicesCoordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra servicesCoordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra servicesCoordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra services
Responding quickly to calls and general enquiries to ensure guests are not kept waiting
Responding quickly to calls and general enquiries to ensure guests are not kept waitingResponding quickly to calls and general enquiries to ensure guests are not kept waitingResponding quickly to calls and general enquiries to ensure guests are not kept waitingResponding quickly to calls and general enquiries to ensure guests are not kept waiting
Providing each Maison Privee guest a personal booking experience
Providing each Maison Privee guest a personal booking experienceProviding each Maison Privee guest a personal booking experienceProviding each Maison Privee guest a personal booking experienceProviding each Maison Privee guest a personal booking experience
Ensure close alignment with Revenue Management to optimise revenues and occupancies
Ensure close alignment with Revenue Management to optimise revenues and occupanciesEnsure close alignment with Revenue Management to optimise revenues and occupanciesEnsure close alignment with Revenue Management to optimise revenues and occupanciesEnsure close alignment with Revenue Management to optimise revenues and occupancies
Actively deliver to targets
Actively deliver to targetsActively deliver to targetsActively deliver to targetsActively deliver to targets
Ensure that all reservations are captured into the system according to standard operating procedures
Ensure that all reservations are captured into the system according to standard operating proceduresEnsure that all reservations are captured into the system according to standard operating proceduresEnsure that all reservations are captured into the system according to standard operating proceduresEnsure that all reservations are captured into the system according to standard operating procedures
Prioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operations
Prioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operationsPrioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operationsPrioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operationsPrioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operations
Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offeredManaging difficult communications with valued guests who are unsatisfied with our service, product or resolution offeredManaging difficult communications with valued guests who are unsatisfied with our service, product or resolution offeredManaging difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
Collaborating effectively with the Marketing Team to upsell any specific property
Collaborating effectively with the Marketing Team to upsell any specific propertyCollaborating effectively with the Marketing Team to upsell any specific propertyCollaborating effectively with the Marketing Team to upsell any specific propertyCollaborating effectively with the Marketing Team to upsell any specific property
Working On Other Tasks Or Ad-hoc Projects/activities As Required
Working on other tasks or ad-hoc projects/activities as requiredWorking on other tasks or ad-hoc projects/activities as requiredWorking on other tasks or ad-hoc projects/activities as requiredWorking on other tasks or ad-hoc projects/activities as required
Minimum of 2+ years experience in a similar role with a 5* hotel or holiday home operator required - strong sales skills critical
Minimum of 2+ years experience in a similar role with a 5* hotel or holiday home operator required - strong sales skills criticalMinimum of 2+ years experience in a similar role with a 5* hotel or holiday home operator required - strong sales skills criticalMinimum of 2+ years experience in a similar role with a 5* hotel or holiday home operator required - strong sales skills criticalMinimum of 2+ years experience in a similar role with a 5* hotel or holiday home operator required - strong sales skills critical
Bachelors degree or diploma
Bachelors degree or diplomaBachelors degree or diplomaBachelors degree or diplomaBachelors degree or diploma
Fluent English mandatory
Fluent English mandatory Fluent English mandatory Fluent English mandatory Fluent English mandatory
Ability to work in shifts based on rotating weekly roster. Our guests touch down from dawn until dusk, including on weekends and holidays.
Ability to work in shifts based on rotating weekly roster. Our guests touch down from dawn until dusk, including on weekends and holidays.Ability to work in shifts based on rotating weekly roster. Our guests touch down from dawn until dusk, including on weekends and holidays.Ability to work in shifts based on rotating weekly roster. Our guests touch down from dawn until dusk, including on weekends and holidays.Ability to work in shifts based on rotating weekly roster. Our guests touch down from dawn until dusk, including on weekends and holidays.
Comfortable using all Online Travel Agencies's platforms
Comfortable using all Online Travel Agencies's platformsComfortable using all Online Travel Agencies's platformsComfortable using all Online Travel Agencies's platformsComfortable using all Online Travel Agencies's platforms
Responsible and motivated
Responsible and motivatedResponsible and motivatedResponsible and motivatedResponsible and motivated
Strong work ethic
Strong work ethicStrong work ethicStrong work ethicStrong work ethic
Must possess a customer first mentality
Must possess a customer first mentalityMust possess a customer first mentalityMust possess a customer first mentalityMust possess a customer first mentality
Exceptional interpersonal skills
Exceptional interpersonal skillsExceptional interpersonal skillsExceptional interpersonal skillsExceptional interpersonal skills
Strong analytical skills and comfortable with numbers and presentations
Strong analytical skills and comfortable with numbers and presentationsStrong analytical skills and comfortable with numbers and presentationsStrong analytical skills and comfortable with numbers and presentationsStrong analytical skills and comfortable with numbers and presentations
Able to take on a task and see it through to completion
Able to take on a task and see it through to completionAble to take on a task and see it through to completionAble to take on a task and see it through to completionAble to take on a task and see it through to completion
Strong communication, consultative and negotiation skills
Strong communication, consultative and negotiation skillsStrong communication, consultative and negotiation skillsStrong communication, consultative and negotiation skillsStrong communication, consultative and negotiation skills
Creative talents and the ability to solve tough problems on the fly without having to seek assistance
Creative talents and the ability to solve tough problems on the fly without having to seek assistanceCreative talents and the ability to solve tough problems on the fly without having to seek assistanceCreative talents and the ability to solve tough problems on the fly without having to seek assistanceCreative talents and the ability to solve tough problems on the fly without having to seek assistance
The ability to handle pressure
The ability to handle pressureThe ability to handle pressureThe ability to handle pressureThe ability to handle pressure
Skill in prioritising and managing multiple tasks at the same time
Skill in prioritising and managing multiple tasks at the same timeSkill in prioritising and managing multiple tasks at the same timeSkill in prioritising and managing multiple tasks at the same timeSkill in prioritising and managing multiple tasks at the same time
Attention to detail
Attention to detailAttention to detailAttention to detailAttention to detail
Excellent time management and organisation
Excellent time management and organisationExcellent time management and organisationExcellent time management and organisationExcellent time management and organisation
