We are looking for an enthusiastic and detail-oriented female Reservations Agent to join our growing team. You will be the first point of contact for our guests, ensuring a smooth and enjoyable booking experience from start to finish.
Responsibilities and Qualifications:
Understands and anticipates client needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues.
The goal is to transform service interactions into personalized and memorable experiences, exceeding client expectations.
Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
Possess a sales-oriented attitude, maximizing sales, occupancy and massage rates as well as upselling all aspects.
Strive towards direct booking conversion and minimize cost of sales.
Knows the selling status, rates, and benefits of all packages plans and determines massage rates based on the selling tactics.
Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
Handles daily correspondence and responds to inquiries in a timely manner.
Processes cancellations and modifications and promptly relays this information to the Operation manager when needed.
Update OTA extranets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.
Understands the policy on guaranteed reservations and no-shows and ensures implementation.
Ensures to conduct effective quality check on all reservations.
Keeps record of all correspondence and makes sure that files are kept up to date.
Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office.
Communicating improvement ideas to the Revenue Manager, working together as a team to implement improvements.
Works to maximize revenue under the guidance of Revenue Manager.
[9:34 pm, 14/07/2024] Umair UJ: Benefits:
Exciting opportunity to join the team at Jameela home spa new location in Dubai or mobile
- Supportive work environment that values your expertise and contributions.
we provide the 2 years visa.
Medical insurance.
paid leave after 1 year.
ticket after two years.
salary should be
- Plus transportation
Please send your updated cv at [Confidential Information]
Job Types: Full-time, Permanent, Contract
Contract length: 24 months
Pay: Up to AED3,500.00 per month
