Deluxe Holiday Homes is seeking a highly motivated and customer-oriented individual to join our Revenue department as a
Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guest
Responsibilities:
- Conduct outgoing calls to existing guests to offer extension of stays or promotions
- Approach customers in advance and follow-up about renewals
- Upselling services (breakfast, tours, car rental, airport pick up, cleaning, etc.) to current guests and potential guests who wish to book
- Respond to booking inquiries (phone call, text message, WhatsApp, email, etc.)
- Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extension
- Establish and handle connections with Travel agencies and other partners for long-term partnership.
- Conduct face to face viewings and close bookings accordingly
- Familiarize features and location of each property to answer inquiries more effectively
- Recording confirmed bookings accurately on the database
- Book vacation rentals based on availability and customer preferences
- Process payments and send confirmations
- Record customer information in PMS
- Working closely with Accounts to ensure payments of bookings before confirmation
- Providing accurate information to potential guests and explaining the rules and regulations for each property before booking confirmation
- Understanding the clients needs and requirements to offer them the most suitable options for booking
- Understanding factors for pricing of each property and seeking opportunities to secure bookings
- Actively get more direct bookings from local portals
- Provide excellent customer service for potential, incoming, and to returning guests
- If reservation quote is requested by customer, prepare and provide quote.
- Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.
- Follow up with guests to receive documents/information prior to their arrival.
- Process the documents (such as crop the image, upload into the system, etc.).
- Record guests information and documents in Company's system as well as DTCM (check ID validity, guest age, etc.)
- Send email to community / register guests prior their arrival with the building.
- Constantly coordinate with team members to have issues solved.
- Work with issue escalation and provide reports as required by management.
- Conduct any other tasks as assigned by management time to time.
Benefits:
- Competitive Salary Package & commission structure.
- Medical Insurance Plan.
- Air Ticket Allowance.
- A great working environment.
- Comprehensive training and support.
- Opportunity to work with multi-cultural environment
Requirements:
- Fluency in (Arabic and English) or (Russian and English) both written and spoken.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Prior experience in customer service or sales is preferred.
- Prior experience from Property, Hospitality, Real estate experience preferred but not Required.
If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.
