Magic Travels is an independent & family-owned Destination Management Company established in 1985 operating in the Middle East throughout the UAE, Jordan, Egypt, Oman and Maldives, as well as the Caucasus (Armenia and Georgia) and Europe in France and Portugal.
We are pleased to announce, that Magic Travels is looking for experienced Reservations Coordinators to join our team in Cairo, Egypt.
Job Description:
- Ensuring that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including hotel/services confirmation, guest preferences, booking supplements and payment details.
- Manage all incoming requests for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- To have an in-depth knowledge and understanding of the operation of the business including all Hotel and services requests ensuring the ability to provide a thorough response to client enquiries.
- To deal efficiently and politely with all telephone, email, internet and in person enquiries.
- To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
- Closely coordinate with the operations department for all confirmed files to facilitate a smooth tour operation.
Required skills:
- Proficiency in English language, any other European language will be an advantage
- Experience in travel or hospitality industry
- Having a customer-service experience.
- Time-Management and multi-tasking skills, with the capability to prioritize tasks.
- Experienced in Microsoft Office Suite.
- Outstanding communication and interpersonal skills.
- Strong sense of confidentiality.
If you're interested in the role, please, click on Easy Apply and we will gladly review your application,
