RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :- Knowing the entire Reservation Procedure according to the International Hotel manual system.
Responsible for Hotel and Local Reservations- Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.
Allocate daily tasks to Reservations staff.
- Review reservations booked daily.
Review arrival report daily.- Responsible for the preparation of occupancy forecast.
Responsible for training staff.
- Responsible for the implementation of policies and procedures.
Responsible for recording Company/Travel Agent Rates both in the system and correspondence file.- Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis.
Identify Producing Accounts to ensure proper recognition by Reservation staff.
- Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
Responsible for various Production reports and supplies to each department concerned.- Monitoring Telephone manners and general performance of reservations staff daily.
Ensure special handling of repeat guests and very VIP guests.
- Observe and ensure that proper telephone manners are maintained at all times
Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager- Follows up on tentative bookings and updates reservation status
Reviews no-show and cancelled reservations and processes charges according to the hotels policy
- Review room blocking for Long Stay. Suites and special group requests.
Supervising Group Reservations.- Maintain cordial relations with commercial clients.
Bring to the attention Front Office Manager when the hotel availability status is changed and prepare for necessary action.
- Responsible for work schedule
Responsible for maintaining a Neat and Orderly position at all times.- In general, perform any other duties that might requested by the Front Office Manager
Job Types: Full-time, Contract
Contract length: 36 months
Experience:
UAE: 2 years (Preferred)
