Company Description
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai's top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel's lively sports bar, set to be one of the new go to spots in Dubai.
Job Description
- Team Leadership: Lead and supervise a team of housekeeping, reception, beach, laundry, and engineering staff to ensure efficient operation and delivery of exceptional service ensuring repeat business for the unit.
- Task Assignment: Delegate tasks and responsibilities to team members according to their skills and workload, ensuring timely completion and adherence to quality standards.
- Guest Service: Interact with guests to fulfill their requests and address any concerns promptly and professionally, maintaining a high level of guest satisfaction, upselling services, and ensuring regular business.
- Revenue Generation: Actively promote and sell hotel services and amenities to residents, maximizing revenue opportunities while enhancing their overall experience.
- Record Maintenance: Maintain accurate records of activities, finances, inventory, and inspections using designated online applications or software.
- Report Generation: Generate regular reports on facility operations, maintenance activities, revenues, and guest feedback using multiple online applications, ensuring accuracy and timely submission.
- Room and Public Area Checks: Conduct routine inspections of guest rooms, public areas, and facilities to ensure cleanliness, safety, and compliance with company standards.
- Adherence to SOPs: Monitor and enforce adherence to standard operating procedures (SOPs) by the team, conducting random inspections to ensure compliance with established standards and regulations.
- Training and Development: Provide training and guidance to team members on proper procedures, safety protocols, and customer service standards, fostering a culture of continuous improvement, revenue generation and teamwork.
Qualifications
- High school diploma or equivalent; bachelor's degree in hospitality management, or related field preferred.
- Proven experience within the hospitality industry, with a strong focus on recordkeeping, revenue generation and guest service.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, team members, and external stakeholders.
- Strong organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Proficiency in using various online applications and software for record-keeping, report generation, and communication purposes.
- Knowledge of health and safety regulations, emergency response procedures, and best practices in facilities management.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
