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Airlines/Aviation/Aerospace
Provide comprehensive support to the Mission Control Team by collating and analysing information in order to produce timely reports and provide recommendations highlighting call trends and volume forecasts. Actively be involved in the day to day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure customer service levels are achieved across the Call Centre and retail outlets in the network.
Commercial/Sales. Other : 3+ Years
Degree or Honours (12+3 or equivalent) :
Experience Minimum 4 - 5 years resource planning experience preferably within a contact centre. Knowledge/skills - Working knowledge of contact centre procedures and methodology. - Strong analytical ability and diagnostic and problem solving skills. - Ability to communicate and negotiate effectively. - PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail. - Genesys experience, while not essential, would be desirable
Date Posted: 15/10/2024
Job ID: 96323609
the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).
