Restaurant Manager

MAXZI THE GOOD FOOD SHOP is a part of INDOGUNA DUBAI. Since 2005, Indoguna works with a diverse group of clients from the professional culinary community including Dubai's top hotels and restaurants, gourmet shops, food caterers, and airline caterers. Maxzi serves the same premium quality across all its outlets. Maxzi is a home-grown UAE brand with plans to expand globally. We carry the pride of being born in the Emirates with a vision for serving high quality everywhere

KEY ACCOUNTABILITIES

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant's good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations.

KEY PERFORMANCE METRICS

Meeting sales Target

Meeting EAT Target

Number of customer complaints

Employee Engagement score

QUALIFICATIONS

Proven work experience as a Restaurant Operations Manager, Restaurant General Manager, Hospitality Manager or similar role Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant management software, like Sapaad, Oracle etc.

Self-starter, execution mindset

Strong leadership, motivational and people skills

Excellent communication skills

Acute financial management skills

BSc degree in Business Administration; hospitality management or culinary schooling is a plus