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Al Toobi New Enterprises

Restaurant Operation Manager (Oman)

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Job Location: Muscat, Oman
  • Minimum Requirements:
Bachelors degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 5-7 years of experience in restaurant management, with at least 3 years in a multi-unit management role.
Proven track record of managing operations, staff, and customer service across multiple locations.

  • Skills:
Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
Solid understanding of financial management and budgeting.
  • Proficiency in restaurant management software and Microsoft Office Suite.
Ability to work in a fast-paced environment and handle stressful situations.
  • Strong problem-solving skills and attention to detail.


  • ROLES AND RESPONSIBILITIES:


  • A. Operational Management
Oversee the daily operations of multiple restaurant locations to ensure consistency and efficiency.
  • Develop and implement operational policies and procedures across all locations.
Conduct regular visits to each restaurant to monitor performance, provide support, and ensure adherence to standards.
  • Coordinate with individual restaurant managers to address operational issues and implement improvements.


  • Staff Management
Recruit, train, and mentor restaurant managers and key staff.
  • Develop staffing plans and ensure each location is adequately staffed.
Conduct performance evaluations for restaurant managers and provide constructive feedback.
  • Foster a positive, productive work environment across all locations and address any inter-branch conflicts or issues.


  • B. Customer Service
Ensure high levels of customer satisfaction across all locations by maintaining service quality standards.
  • Handle escalated customer complaints and feedback in a professional manner.
Implement customer service policies and procedures and monitor customer feedback to identify areas for improvement.

  • C. Financial Management
Manage the budget and financial performance of each restaurant location.
  • Analyze financial reports, including sales, costs, and profitability for each site.
Implement cost-control measures and strategies to maximize profitability.
  • Oversee cash handling procedures and ensure financial accuracy and security across all locations.


  • D. Marketing and Promotion
Suggest marketing strategies to attract and retain customers at all locations.
  • Plan and oversee special events, promotions, and campaigns.
Collaborate with marketing teams or external agencies for advertising and promotional activities.

  • E. Quality Control
Ensure the highest standards of food quality and presentation across all locations.
  • Monitor kitchen operations and ensure compliance with food safety and hygiene standards.
Work with chefs and kitchen staff to update and improve menu offerings.
  • Conduct regular inspections to ensure compliance with all standards and regulations.


  • F. Compliance and Safety
Ensure all restaurant locations comply with local and international regulations.
  • Conduct regular safety audits and implement necessary improvements.
Maintain proper documentation and records for health inspections, permits, and licenses.
  • Train staff on safety protocols and emergency procedures.

Job Type: Full-time

Application Question(s):
  • Are you willing to relocate to Oman

Experience:

Multiple Restaurants Management: 5 years (Required)



More Info

Industry:Other

Function:Hospitality Management

Job Type:Permanent Job

Date Posted: 26/10/2024

Job ID: 98181031

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Last Updated: 26-10-2024 10:10:12 PM
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