Job Description
Job Description:
We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
Are you one of those creative minds A character, a storyteller
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years
Join the audition as a Restaurant Reservation Agent and start scripting your own story at Paramount Hotel Dubai.
Roles and Responsibilities:
- Handle queries through telephone, fax, and email
- Be familiar with the all outlets, its menu and should be able to sell best to our guests
- Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
- Recommend property dining outlets and assist guests with information and special requests
- Book restaurant reservation requests, facilitate taking guest room delivery orders, and input information accurately into the proper systems
- Contribute to departmental standards and best practices
- Consistently offer exceptional, friendly and engaging service
- Provide lateral service within the hotel whenever needed
- Well prepared for a long day contribution and utilize time effectively
- Communicate in a clear and effective manner
- Arrive at work well groomed, prepared and display enthusiasm
Qualifications :
Essentials:
- Ability to handle Luxury Guest volumes on daily basis
- Should be able to work under pressure in a customer service environment
- Must be flexible and ability to work long hours
- Creative and positive mind set
- Should have one year of experience in similar position
- Experience in F&B or event field
- Speed and accuracy, able to manage last minute activities
Desirable:
- Tertiary education or equivalent
- Good computer skills
- Two years of minimum similar work experience
- Good communication
