About The Job
As a
Retail Learning Manager, you will plan, implement and deliver a structured learning and development program for Louis Vuitton. You will support the needs and vision of business objectives, as well as the learning and development needs of our teams.
Through consistent follow up and on-the job coaching, you will ensure the development of the Store and Tearn Manager's leadership skills to lead their retail teams confidently and skillfully. Your expertise and leadership will support our teams to exceed in their roles, with the collective goal of delivering service excellence through an elevated Client experience.
Job responsibilities
Working as part of the Learning team, you will translate and execute the corporate training strategies within your defined store(s), partnering with the Management teams across the region. You will define the roll-out plan to best contribute to business growth, supporting our retail colleagues through selling skills, product training and developing their careers. You will use active coaching techniques, fostering feedback culture across the business.
Coaching and training at the heart of team performance
- Lead a culture of in-store coaching with all in-store roles from Client Advisors to Managers according to their needs
- You will support the Retail Management team in building individual coaching plans tailored to their team
- Provide on-going feedback to key stakeholders on the progress and priorities for your allocated stores
- Identify skills gaps and adapting training in order to address training priorities
Ensure consistent feedback and guidance for the management population, effectively influencing and upskilling on people management
- Identify and propose talents for our learning offer (Academy's and EMEA workshops)
- In collaboration with Merchandising, Clienteling, Retail Excellence, Supply Chain and HR, ideate, develop and facilitate core trainings including inductions, academy's, product retraining s, floor management workshops and selling
- Maintaining an active shop floor presence to observe and feed-forward subsequent implementation with the team.
- Identify potential training talent within the store to develop and partner in coaching others
Animate and Facilitate Training
- In partnership with Store Management, define the learning calendar for your stores best addressing the needs of the business and key priorities
- Ensure timely coordination of training programmes and active communication to relevant
teams
- You will leverage on role play and on-the-floor coaching to enhance Client Experience
- Ensure to provide qualitative and quantitative feedback on training initiatives or events and identify ways to embed the learning
- Involve in partnering and facilitating in EMEA learning projects with other learning
On-boarding
- Ensure a consistent pre-onboarding and on-boarding for all new starters in collaboration with Managers
- Liaise with HR and Team Managers to ensure proactive planning for new employees
- Work alongside Tearn/ Store Managers to build an onboarding programme that can be rolled out across the various roles within the business
Profile
- Substantial experience as Retail Trainer or a Managerial role in Store, in a highly brand-driven and fast-paced retail company, ideally within the fashion / luxury / accessories industry or hospitality industry, and in a multicultural environment;
- Proven significant experience in learning delivery (inductions, briefings, In-Store learnings...)
- Experience of coaching others
Reference LVM26261
