INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.
To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
CUSTOMER SERVICE & SALES
- Ensure that the customer expectations are satisfied and keep the service quality at a high level physically and digitally.
- Follow up MAC service guidelines and standards at all times.
- Perform professional and appropriate applications, demos to achieve the customer desires.
- Resolve customer issues and requests, in an efficient and timely manner and adapting this culture to the store.
- Follow up the updated-on product information.
- Ensure the brand philosophy/DNA is communicated to all customers.
- Follow the strategy set by the Store Manager to achieve personal and store and virtual selling goals.
- Focus to achieve sales targets and increase AUS, APT, conversion.
- Follow up CRM goals and apply directions to achieve these goals and increase loyalty.
- Use the digital platforms effectively as per brand guidelines.
- Keep an eye on industry and market trends and plan actions accordingly.
TEAMWORK & PARTICIPATION
Teamwork
- Establish constructive and strong business relationships with colleagues / business partners and managers to ensure effective execution of the business.
Participation
Undertake specific tasks as delegated by the manager including administrative paperwork and MAC services.
Take every opportunity to attract consumers.
- Provide timely and active participation in regional meetings, activities and all necessary product and development trainings.
- Complete the relevant certificates required by brand.
Ability to work flexibly with rotation and shifts when it is required.
OPERATION
- Support to the Store Manager to reach maintain appropriate inventory levels. Monitor stock levels on key lines highlighting stock issues to ensure there is adequate stock to achieve sales targets.
- Support to the store manager in completing all the reports and documents correctly and in accordance with company deadlines in a timely manner.
- Support to the Store Manager in organizing events and track event results.
- Support to the Store Manager in implementing and managing VM directives.
- Manage the store opening and closing checklist regularly.
- Adhere to all company and brand policies and procedures.
- Ensure guidelines set by the brand are followed (Back-office layout, clothing/image standards etc)
- Support to Store Manager accurate cycle count and physical inventory as required.
- Follow agreed Security Protocols to ensure a safe working environment is fostered by all employees
- Preserve merchandising, display and counter hygiene standards and guidelines always.
- Ensure to follow and implement sustainability guidelines.
What You'll Need To Succeed
- Minimum High School Graduate (University Graduate Preferred
- a previous experience in retail is a plus
- Excellent communication, organization and time management skills.
- Excellent make-up skills
- Ability to provide inspirational, authentic and personalized customer service
- Ability to sell in store and online.
- Proven ability to drive amazing customer experiences and results.
- Ability to assess customer needs and make recommendations.
- Supporting all aspects of a store from the stockroom to the sales floor.
- Understanding of KPI's and ability to use this knowledge for increasing level of sales in store.
- An open mind, flexibility and positive reaction to change.
- Ability to work retail hours including weekends and special events in a fast-paced work environment
- Digital savvy is a plus and/or open to learning digital skill sets
What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
