Retail Operations Manager - KSA
Company Overview
BFL Group is one of the world's leading off-price retailers of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and in Europe.
Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite all at up to 80% off the original retail price for fashion designer brands. Our unique Treasure Hunt model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.
Responsibilities:
- Oversee daily store operations, ensuring smooth execution and adherence to company policies and procedures.
- Develop and implement strategies to achieve and exceed sales targets for your assigned stores.
- Manage inventory levels effectively to optimize stock availability, minimize shrinkage, and control losses due to theft.
- Analyse key performance indicators (KPIs) including conversion rates, units per transaction, and average transaction value, and implement strategies for improvement.
- Foster a positive and productive store environment, motivating and coaching a team of retail associates.
- Conduct regular performance reviews and implement training programs to develop employee skills and product knowledge.
- Drive initiatives to enhance customer service, satisfaction, and loyalty.
- Manage store budgets and P&Ls, ensuring cost-effectiveness and profitability.
- Maintain a safe and secure work environment for all employees and customers.
- Implement loss prevention strategies to deter theft and shrinkage.
- Investigate and resolve discrepancies in inventory.
- Lead store opening processes, ensuring a smooth launch and adherence to brand standards.
- Maintain visual merchandising standards to create an inviting and engaging shopping experience for customers.
- Optimize the efficiency of store employees through scheduling, task delegation, and performance analysis.
- Liaise with regional and corporate teams on operational matters.
- Plan and execute in-store promotional events and displays to drive sales and brand awareness.
- Stay abreast of market trends to determine the need for improvements in store layout, product selection, and customer service.
- Conduct product price competition analysis to ensure competitive pricing and inform merchandising decisions.
Qualifications:
- Minimum 5-8 years of experience in retail operations management, preferably within the fashion industry.
- Proven track record of achieving and exceeding sales targets.
- Strong understanding of retail operations, inventory management, loss prevention, and visual merchandising.
- Excellent analytical and problem-solving skills.
- Experience in motivating, coaching, and developing a team.
- Strong communication, interpersonal, and leadership skills.
- Arabic Speaker.
If you think you are fit for this job position, then apply right away. You are steps away from joining a Great Place to Work and we would love to meet you soon!
