Job Role:
- Oversees the daily operations of a retail store and is responsible for overseeing the daily work of sub ordinate employees ensuring that customer have a pleasant shopping experience
- Responsible for developing and managing a showroom operation that increases sales, profitability, market share, and customer satisfaction by directing, coordinating and monitoring all sales and branch operations.
- Ensure optimal sale through maintaining appropriate inventory, maximizing store appearance, efficiency of sales floor operations and providing an exceptional customer service by maintaining a positive and productive environment in the branch.
- Responsible for achieving overall branch target by minimizing branch expenses, directing and controlling overall branch activities.
Core Responsibilities:
- Achieve financial, sales, and budget targets by controlling expenditures, analyzing variance and reducing the expense utilities budget and thus by initiates corrective actions.
- Establish Objectives and Plans for continual improvement of the branch performance
- Control the Inventory, movement of stock, Spoilage, Damaged items, Return and Dead stock.
- Ensure branch preventive maintenance is scheduled and performed periodically
- Liaise with HR, IT, Trading, Administration, and other departments to ensure availability of resources.
- Manage store inventory effectively and must have good analytical skills in inventory turnover for the goods available at the back store to ensure that merchandise are quickly converted into sales and to minimize stock variation.
- Handle customer complaints for the branch and the related remedial and corrective actions.
- Evaluate Staff performance and ensure learning and growth in all levels are provided and monitored based on Job Performance.
Preferred skills and qualifications:
- Bachelor's degree or equivalent in Bus
- iness3-5 years of management or supervisory experience in retail
- Knowledge of Manpower Planning, Merchandizing and Display
- Excellent Leadership, Team work, communication, Analytical, and Technical writing Skills.
