Req ID:461806
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
PURPOSE OF THE JOB
The Technical Customer Interface manager is responsible to make the bridge between the customer, in front office, and the remote development team
Its main accountability involves ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on as sold) and according to the project QCD commitments
Acts as front office with customer, thus, by delegation of Chief of Development, as technical authority and accountable of contractual technical requirements and project QCD deliveries
MAIN RESPONSIBILITIES
As front office, he/she acts as mediator between the customer and the remote project development team
Is in interface with customer to
Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule
Clarify technical contract requirements (operational, performances, usability, reliability, safety) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger) concerns
Follow-up Train level operational effectiveness performances all along project life-cycles (FRACAS/reliability/SAFs)
Support Chief of development on trade-offs
Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment.
Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration
Is in interface with the remote project development team to
Get the right level of expertise to support technical meetings / reviews with customer
Coordinate contractual deliverables with respect to commitments
Follow-up product developments and monitor train level operational effectiveness performances
Close the loop on trade-off conclusion and on related decisions
Participate as customer voice to technical risks and opportunities management
With the metiers
Leverage of best practices from metiers to enhance project influency and influence customer on the same
With the on-site rolling stock - PI team
Verify that the design is correctly translated in the work method statements/work instructions
Review all safety bulletins make sure they are covered by correct work orders
Support in the implementation of the required DTRFs
Follow-up on failures during T&C and coordinate with suppliers to find solutions for returning failures
Support the T&C team from an engineering perspective
Support the validation team from an engineering perspective
Drive hardware and software configuration changes
Support the maintenance team on engineering related topics
With signaling & the system T&C team
Support the integration and coordination between signaling on-board and the rolling stock
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.
Job Type:Experienced
Job Segment: Information Technology, IT Manager, Manager, Technology, Management
