Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job Title: Room Division Manager
Department: Rooms Division
Reporting to: Hotel Manager
About Us
Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industryseize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team members. We offer more than just a jobwe provide an opportunity to shape the future of luxury hospitality.
The Role
As a Room Division Manager, you will be responsible for overseeing the day-to-day operations of the Rooms Division, which includes Front Office, Housekeeping, and Concierge services. You will ensure that all guest interactions and room-related services meet our high standards of hospitality. Your leadership will drive operational excellence, enhance the guest experience, and foster a positive, collaborative work environment for your team members.
Key Areas of Responsibilities
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality team members continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Room Division Manager, you will need to:
- Operational Management: Supervise and coordinate all aspects of the Rooms Division operations, ensuring that guest services are delivered seamlessly and efficiently.
- Guest Satisfaction: Ensure that all guests experience exceptional service, addressing any concerns or issues promptly and professionally to enhance their overall satisfaction.
- Team Leadership: Lead, motivate, and develop team members across Front Office, Housekeeping, and Concierge to maintain high levels of performance, engagement, and professional growth.
- Training and Development: Conduct regular training sessions to ensure team members are equipped with the skills and knowledge required to provide outstanding service.
- Room Inventory Management: Oversee room assignments, rates, and availability, working closely with Reservations to maximize occupancy and revenue.
- Operational Standards: Ensure that all rooms meet the property's cleanliness, maintenance, and quality standards. Implement procedures to monitor and improve these standards continuously.
- Cross-Department Collaboration: Work closely with the Food & Beverage, Engineering, and Sales teams to coordinate guest services and ensure smooth operations across the property.
- Budget and Cost Control: Assist in managing the budget for the Rooms Division, identifying areas for cost-saving initiatives while maintaining service quality.
- Guest Feedback: Actively monitor guest feedback and reviews, responding to any concerns or complaints in a timely manner to maintain high levels of guest satisfaction.
- Safety and Compliance: Ensure that the Rooms Division complies with health, safety, and security regulations, as well as internal policies, to maintain a safe environment for guests and team members.
Qualifications and Standards
To excel in this role, candidates should meet the following qualifications:
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field; additional certifications in hospitality management are a plus.
- Experience: Minimum of 8 10 years of experience in Rooms Division management, preferably within luxury hospitality or a high-end resort environment.
- Leadership Skills: Proven ability to lead, motivate, and develop a diverse team, with a focus on building strong relationships and fostering a positive work culture.
- Operational Knowledge: Strong knowledge of Front Office, Housekeeping, and Concierge operations, with experience in managing multiple departments within the Rooms Division.
- Guest Service Excellence: A passion for providing exceptional guest service and a track record of consistently exceeding guest expectations.
- Financial Acumen: Understanding of budgeting, cost control, and revenue management practices within the Rooms Division.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to interact with both guests and team members effectively.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to handle guest issues and operational challenges calmly and efficiently.
- Attention to Detail: High attention to detail and a commitment to maintaining high standards of cleanliness, service, and guest experience.
In Return, What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programs.
- Daily meals on duty and uniform dry-cleaning services.
- Year-round events of social, wellness programs, charity drives, and sports activities.
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process, and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
