Job Description
Essential Duties and Responsibilities Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate. Assists to prepare and update departmental operations manuals as appropriate. Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. Ensures that associates also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.
