Position
Overview:
Bulgari Middle East prides itself on a relentless drive toward excellence and a dedication to creating an environment that ensures complete customer satisfaction. We are currently seeking an experienced Senior Sales Administrator to join our dynamic team in Riyadh. The ideal candidate will be instrumental in supporting our sales operations with precision and expertise.
Job responsibilities
Main Accountabilities:
- Oversee back-office operations including data entry into designated software systems.
- Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
- Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
- Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).
- Conduct after-sales service tasksmanaging repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.
- Handle tagging processes associated with all items from receipt to repricing.
- Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
- Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.
- Purchase orders management (In Ivalua this will be enhanced; I am working on centralizing some of the PO's from the store level).
- Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.
- Understand VAT processes and procedures relevant to sales operations.
- Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
- Oversee administrative functions for Marketing events & exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.
- Serve as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team to ensure smooth communication and strategic cohesion.
- Functionally in charge of the admin team in store (coordinate admin workflow and supervision).
- Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts
- The referent for any maintenance issue (he is already supporting us in this).
- The referent for any operation matter related to the store.
- The referent for the store suppliers.
- In charge of store schedule (supervised by management).
- In charge of back office stock management and allocation.
- After-sales products in-store supervision, organization, and flow.
Additional information
Technical Skills:
- In-depth knowledge of the luxury business sector.
- Proficient selling skills tailored for luxury goods.
- Familiarity with store procedures and operational processes within a luxury retail context.
- Expertise in CRM techniques and tools utilized within the luxury retail industry.
- Proficiency in store operation applications such as Beanstore, Gemini CRM systems SAP Excel etc.
Soft Skills:
- Strong customer orientation with an emphasis on providing exceptional service experiences.
- Demonstrated flexibility capable of adapting to evolving business needs.
- Unwavering integrity & trustworthiness reflecting Bulgari's values.
- Excellent communication skills that facilitate clear and effective exchanges with both customers
- Proactive problem-solving abilities
- A collaborative mindset
- Leadership
- Time Management
Role Competencies & Experience:
- The successful candidate will have 35 years experience in a comparable position either at Bulgari or another company specializing in luxury product sales. This role demands someone who can embody our brand's reputation for quality both internally among colleagues and externally when interacting with our esteemed clientele.
