About Trafalgar Luxury Group
We are a regional luxury retailer in the watches and jewelry, fashion, and technology industries. The partner of choice for lifestyle experiential luxury retail.
Job purpose
To be the ambassador who conveys the Brands philosophy and values. As such, to be responsible for maximizing the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store, and guiding the client into our world.
Responsibilities
- Welcome and serve the customer, always providing an excellent in-store experience.
- Demonstrate brand and product knowledge, based upon the training program provided, as well as keeping up to date with the luxury environment and competitors.
- Proactively deliver the Brands selling ceremony, maximizing sales opportunities in order to achieve store sales target and KPIs.
- Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
- Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
- Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
- Follow the Company operational guidelines, policies, and stock procedures.
KNOWLEDGE AND SKILLS
- Passion for building long-lasting relationships with clients and peers.
- Problem solving, curiosity and interest in luxury/fashion.
- Experience in a luxury or premium retail environment
- Being able to work in a team, as well as alone.
- Excellent communication and interpersonal skills
- Passion and knowledge of the shoemaking industry and affinity with the Brand
Qualifications
- Bachelor's Degree or equivalent experience
- Customer-service oriented
- Proficient in Microsoft Office
