ABOUT US:UNF Group is a leading company in the Food and Beverages industry, known for our commitment to innovation and excellence. We are dedicated to enhancing our current brands and continuously exploring new opportunities to stay ahead in the market.
We provide our customers with authentic flavors and experiences across our different brands through promoting variety and integrity; whilst enhancing our safety and operating regulations.
Respond to client inquiries and leads in a timely manner and as per business guidelines. Ensure the smooth flow of the product and service deliverables and that the business is being closed at a high level of execution.
· Responds promptly to customer inquiries via different form of communication channels available
· Process orders, forms, applications and requests
· Organizes workflow to meet customer timeframes
· Obtains and evaluates all relevant information to handle product and service inquiries
· Updates and distributes delivery plan, client requirements and revenue reports in a timely and accurate manner to all internal departments or vendors guaranteeing delivery of superior guest service
· Ensures that all payments are properly followed up and updated in the system
· Handles and resolves customer complaints
· Enters the daily revenue in the point-of-sale system as balanced with the final invoice
· Work closely with the Catering Coordinators to ensure all aspects of the event have been cost- effective and serviced both clients and organization needs
· Supports the operations department as required based on business demands
· Promotes upselling and cross selling between different brands and products
· Helps to train new employees and inform the about the companys policies
· Performs other duties as assigned by the leader to meet business needs
- MINIMUM JOB REQUIREMENTS:
· General Education Degree or equivalent
· Excellent communication skills (verbal, listening, writing)
· Computer savvy and able to learn relevant computer applications
· Strong customer service skills with a can-do attitude
· At least 1 year of relevant customer service and administrative experience
· Effective in working independently and within a team in a fast-paced environment
· Knowledgeable at negotiating and sales.
· F&B product knowledge and experience is a plus
· Must be mentally and physically fit and have the ability to work irregular or long periods
· Should be energetic and willing to work under pressure to meet deadlines
Job Type: Full-time
Pay: AED2,
- 00 - AED3,000.00 per month
Experience: - Food and Beverages: 1 year (Required)
Location:
Abu Dhabi (Preferred)
