KENZO is currently seeking an experienced and passionate Sales Consultant to join its Dubai Mall Store!
This position is responsible for providing a personalized client experience, building strong client relationships, as well as meeting and exceeding sales targets.
A business contributor:
- Achieve sales targets and KPIs and contribute to the Point of Sales action plans
- Communicate high quality feedbacks to Managers (in Store)
- Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)
A client developer:
- Master the selling ceremony (from welcoming to after sales services) to all Clients
- Master a perfect knowledge of product's information (collection, season, composition, etc.) and brand storytelling
- Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)
- Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)
A buddy and team player:
- Demonstrate team spirit and help others improve their skills (especially towards new joiners)
- Demonstrate autonomy and commitment to guarantee a business continuity at any time
A brand promoter (Clients):
- Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House's heritage and mastery of its current positioning)
- Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.)
- Develop a deep fashion culture and awareness (products, fashion trends and competitors)
Know-how-to-be
- Respect uniform and grooming guidelines at any times
- Able to adapt one's communication to each client profile
- Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.)
A process executor:
- Master and respect all the processes in compliance with the Store Handbook and local regulations
- Suggest improvements for current processes to ensure efficiency and effectiveness
Profile:
- 3 years experience in retail sales
- Proven experience driving positive customer interactions
- Strong verbal and written communication skills and excellent organizational skills
- Passion for luxury product with an appreciation for design.
