Based in Dubai and reporting into the Sales Support Manager MENA, the position holder will act as custodian of the order process, by entering, expediting, tracking, editing, and processing customer orders using SAP, maintaining customer files and track order status, answering customer enquiries, and giving information and helping to resolve issues.
Job Description
- Order Processing within standard turnaround time, by entering the subtle elements from the quotations & customer order (PO) on the ERP platform
- Obtaining customer affirmation by communicating with the Sales team prior to execution & issuing order acknowledgement
- Coordinating on logistics & shipping details with Freight Forwarders to get most competitive option
- Ensuring issuance of invoices within required timeline by coordinating with Projects team & Finance
- Managing order books by coordinating with Projects team, Factories & Logistics to guarantee on time order delivery & legitimate documentation
- Working closely with Sales team to ensure that the sales data on Order Book is clear up-to-date information on the order is provided to MW team
- Escalating of delays and complaints in the order process, as and when needed
- Monitoring of credit blocked customers, to minimize the possibility of bad debts by working closely with finance
- Creating reports for Delivery Performance for MW on monthly basis or as required
- Reporting Backorder, rolling forecasts, NCR, and customer complaints log sheet along with other reports when required
The Successful Applicant
- Bachelors degree holder in any discipline
- 3 -5 Years of relevant industry experience ideally with construction, access solutions, or any industrial business
- Good knowledge in SAP
- A demonstrated capability to meet established deadlines and to work under pressure in a challenging, dynamic, and fast-paced work environment.
- Excellent communication and interpersonal skills with a keen eye on details
- Excellent command of English, Arabic language is an added advantage
- Customer service mindset and an excellent track record of embracing company values
- Team-player but capable of working with limited supervision
- Good knowledge of IT and computer systems
What's On Offer
The selected candidate will be working for one of the top 100 global tech leaders by Thomson Reuters! https://www.thomsonreuters.com/en/products-services/technology/top-100.html
At Dormakaba You Will Find a Motivating Work Atmosphere In Which Many Doors Are Open To You. Trust Is The Basis Of Our Success. We Take Care Of One Another And Treat Each Other In An Honest, Fair And Appreciative Way. At Dormakaba, Colleagues Are Supporters And Managers Are Mentors. Openness, Respect And The Willingness To Learn From Each Other Characterizes The Way We Work Together. We Make Your Voice Count And Appreciate Your Contribution To Our Business. On Top Of The Above We Provide
- Competitive Salaries
- Generous Annual Leave entitlement
- Flexible Working
- Long Service Awards
- Personalized training and development plans
Job Application
If you believe you are the one, we are looking for, please do not hesitate to apply for this job. Only s uccessful applicants only will be considered and contacted for the interview process.
Application deadline June 30th, 2024
