Who We Are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
Let's talk about the cool stuff you do at Axi!
As a
Sales Executive at Axi, you'll drive client engagement and optimize the entire conversion journey. This role focuses on proactive outreach to boost conversions, streamline onboarding, and ensure seamless first trades. You'll work across teams to enhance the client experience, reduce churn, and strategically engage customers to increase their lifetime value. In partnership with Axi's marketing, you'll also help develop campaigns that nurture client relationships, reengage dormant users, and elevate Axi's commitment to exceptional customer service.
Your EDGE Assignment/You Will
- Drive conversion performance by managing end-to-end client experience, from initial engagement to quality trading and repeat deposits.
- Proactively engage leads early to boost conversion and engagement rates, ensuring a seamless onboarding experience and resolving any first-trade challenges (e.g., registration, verification, deposits).
- Address client complaints according to policy, providing compliance-approved responses as needed.
- Collaborate with internal teams to enhance client onboarding and improve long-term customer satisfaction.
- Manage retention and reduce churn by strategically engaging various customer segments, maximizing portfolio productivity, and increasing lifetime value.
- Partner with marketing to develop targeted campaigns for retention, nurturing customer relationships and reactivating dormant clients.
- Understand and leverage insights from the customer and partner lifecycle to optimize client engagement and loyalty.
Are you the one
- Sales & Client Management Experience, at least one year and ideally in the FINTECH Industry.
- Fluent Arabic and professional level of English.
- Proven track record in driving conversions, client retention, and managing customer portfolios.
- Ability to analyze data to optimize conversion, engagement, and retention strategies.
- Experience in proactively engaging leads and customers to drive conversions and build long-term relationships.
- Skilled in resolving onboarding and trade-related challenges for clients.
- Ability to professionally handle client complaints and provide compliance-approved responses.
- Experience working with cross-functional teams (marketing, operations) to improve client experience.
- Focused on maximizing lifetime value and reducing churn through strategic client management.
- Ability to work with marketing to develop retention-focused campaigns.
Axi's bag of delights
- 25 Annual Leave days per year
- 5 Paid Study Leave days per year
- 1 Paid Volunteer Day per year
- Health and Dental Insurance upon commencement for self and options to include dependents
- Subsidised wellbeing initiative
Axi's interview journey
- Talent Acquisition Interview(45 mins)
- Hiring Manager Interview (60 mins)
- Final Interview (60 mins)
Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.
At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisionswhether in hiring, compensation, training, performance reviews, or terminationbased on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.
