Sales Executive

We are seeking an enthusiastic, polished, and highly motivated Sales Executive to join our elite team at CARTER & WHITE. The ideal candidate will have a passion for luxury fashion, exceptional communication skills, and a proven ability to build and maintain long-lasting relationships with customers. As a Sales Executive, you will be responsible for delivering personalized service, driving sales performance, and ensuring a superior shopping experience for every customer.

Key Responsibilities:

Sales & Client Engagement:

- Act as the primary point of contact for customers, offering expert knowledge on products, trends, and the brand's heritage.

- Build and maintain strong, long-term relationships with clients, ensuring their needs are met and exceeded.

- Achieve and exceed individual sales targets while contributing to the overall store performance.

- Provide personalized shopping experiences by offering tailored recommendations and styling advice.

- Introduce clients to exclusive collections, limited-edition items, and bespoke services to enhance their shopping experience.

Customer Service Excellence:

- Deliver exceptional customer service, ensuring each client feels valued, respected, and attended to during every interaction.

- Resolve any customer issues or concerns promptly and professionally, ensuring customer satisfaction at all times.

- Follow up with clients post-purchase to ensure continued satisfaction and encourage repeat business.

Visual Merchandising & Product Knowledge:

- Maintain up-to-date knowledge of all products, collections, and brand initiatives.

- Assist in creating visually appealing displays that align with the brand's standards and attract customer attention.

- Ensure the sales floor is well-organized, clean, and stocked with the latest merchandise.

Team Collaboration:

- Work closely with the store manager and other sales team members to achieve collective sales goals and maintain a cohesive and motivated team environment.

- Participate in training sessions to further develop product knowledge, sales techniques, and clienteling strategies.

Administrative Responsibilities:

- Process transactions efficiently and accurately, ensuring all sales records are properly maintained.

- Assist with inventory management and stock replenishment, ensuring accurate stock levels.

Qualifications & Skills:

- Proven experience in luxury retail sales, with a deep understanding of high-end fashion and clienteling techniques.

- Exceptional communication, interpersonal, and presentation skills.

- A passion for luxury fashion and a strong desire to stay updated on industry trends.

- A client-focused mindset, with the ability to build trust and rapport with a discerning clientele.

- Strong sales drive and an ability to exceed sales targets in a competitive environment.

- Ability to work well in a fast-paced, team-oriented environment.

- Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications:

- Previous experience in high-end fashion or luxury brands.

- Fluency in multiple languages is a plus.

- Experience with luxury clientele and bespoke service offerings.