Job Purpose:
The job holder is responsible for contributing to the monthly sales targets to ensure achievement of the team's annual sales and customer satisfaction targets, specific to the passenger car retail business. The role involves appropriately following the sales process from actual sales to handing over to the customer, carrying out market intelligence activities and creating opportunities for acquiring new business.
Job Responsibilities:
- Maintain an active customer profile database to ensure all relevant details are up to date when required. This includes accurate collection of customer and vehicle information and input in the Dealer Management System
- Make recommendations on sales strategies and follows all steps of the sales process to attract and retain customers in the long-term. This involves range of sales process activities ranging from prospecting , generating appointments, meet and greet, consultation, presentation, negotiation, trading appraisal for used cars, objection handling, actual closure, vehicle delivery, and post sale follow-up
- Conduct personal visits, understands customer's requirements and assesses his current situation to establish needs. This includes providing technical information in relation to product performance, features, options/ application versus pricing
- Negotiates optimum deals and sells vehicles at maximum margins to acquire and retain customers in the long-term and maximise company profit as per company polices
- Coordinates with the concerned department member to order the vehicle in a timely manner, if it is not readily available. This includes tracking and following up on the arrival of the vehicle and updating the customer on any delays
- Collect payments as per set deadlines to ensure payment is received on time and customer credit is minimised
- Coordinate delivery of vehicle to customer and ensures that delivery process requirements are met in order to ensure customer satisfaction
- Ensures all related documents and necessary paperwork are completed
- Assists and advises customers on requirements for bank/insurance approvals
- Coordinates with Service or person-in-charge for pre-delivery inspection (PDI) and timely delivery
- At the time of delivery, demonstrates the vehicle's operating features, including service, warranty, location of service center/facility, etc.)
- Maintains an owner follow up system to ensure customer satisfaction and encourage repeat or referral business
- Ensures vehicles are properly displayed in the showroom in coordination with the branch in charge to ensure that customers are aware of the company's products
- Prepares reports such as weekly plans, activity and results reports and those relate to issues resolution to present and review with management
Job Requirements:
Qualifications
- Diploma / Bachelor Degree, preferably in Automotive industry
Experience
- 2 years of sales experience within the automotive industry
Knowledge & Skills
- Excellent negotiation skills and influencing skills
- Strong knowledge of product and market
- Sound financial awareness and business acumen
- Should hold UAE Driving License
- Relationship Management Skills
- Excellent presentation skills
- Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)
- Proficient in MS Word, Excel, PowerPoint
