Job Description
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance of placed orders
Manage sales tracking tools and report on important information
Keep record of customers monthly orders
Get in touch with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Assist and report directly to the sales operation manager
Desired Candidate Profile
Profile:
Proven work experience as a Sales support specialist or Sales support associate
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
BS degree in Marketing or associates degree in relevant field a plus
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
