Community Phone
At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.
Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.
As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now 70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.
Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots one call at a time.
About the role
Join our global, remote telecommunications team as a
Sales Representative and embark on a mission to engage potential customers, provide exceptional experiences, and close deals that make waves in the telecommunications industry. In this role, you'll primarily interact with prospects over the phone, thoroughly understanding their needs and matching them with our cutting-edge products. Your ultimate goal Deliver results with a smile .
Your achievements will be measured through a range of metrics, with a special focus on Customer Satisfaction Score (CSAT) and your impact on sales revenue. Together, let's create sales magic !
You will be a...
- Customer Engagement Specialist: Identify, qualify, and help potential customers through various channels, using both inbound and outbound calls. Your friendly approach is needed.
- Solution Architect: Assess customer needs, tailor solutions, and expertly guide them to the best-fitting products, consistently surpassing sales targets while maintaining a customer-centric mindset.
- Product Guru: Become a subject matter expert on our products and stay updated on competitors offerings. Your knowledge will empower you to provide valuable comparative insights.
- Customer Advocate: Assist customers with post-sale inquiries and collaborate seamlessly with other departments whenever necessary. Your role extends beyond just closing deals.
- Relationship Builder: Cultivate and nurture customer relationships, highlight special offers, and identify opportunities for upselling and cross-selling.
You are...
- Seasoned Professional: Boasting 4+ years of consistent, verifiable quota attainment, you're a sales powerhouse who has mastered the entire process from lead to close. You have a knack for asking the right questions and negotiating win-win solutions.
- Communication Champ: Your command of both written and spoken English is top-notch, and your active listening skills are equally impressive.
- Adaptable Dynamo: You thrive in diverse customer environments and are adept at navigating the dynamic landscape of a startup.
- Eternal Learner: You stay up-to-date with the latest technology and products in our space, continuously honing your skills.
- Team Player: Collaboration is in your DNA. You eagerly work alongside other departments to enhance our processes and customer experience.
- Self-Starter: You're a proactive problem-solver who excels at task prioritization and self-management.
- Customer-Centric: Above all else, your passion lies in ensuring our customers best interests are at the forefront of every interaction. We want what's best for the customer, and so do you!
Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value
Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a
Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for
Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a
Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a
Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Compensation
Our compensation for this position includes a base salary of $850.00 USD with the opportunity to make commissions of up to an additional $850.00 USD per month.
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