Sales Support Engineer

Sales Support Engineer, Solution provides technical expertise to the sales & operation team, understands customer needs and transforms these needs into optimal solutions.

Sales Support Engineer, Solution is part of the Sewedy machinery early engagement team, and ensures that our offerings and specifications are included into the customer's building specifications.

Focusing on non-standard tendering cases, sales support Engineer, Solution is accountable for overall solution for the customer; including integrations, solutions, services and products. He/she takes responsibility to define the specifications, costs and lead times in co-operation with other Front-Line parties, Supply Line, and Area and Global support functions.

Sales Support Engineer, Solution works at the customer interface, is an expert on solution selling and participates in customer meetings when needed.

Sales Support Engineer, Solution has deep understanding of new and existing Sewedy Machinery solutions and services (e.g. project management, installation and maintenance) across business lines and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care.

Sales Support Engineer, Solution takes into consideration all product and service costing and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, installation and impact on maintenance.

Responsibilities and key activities

Responsibilities and key activities

Collaboration with sales:

Responsible for finding optimal technical solutions to meet the customer's needs for nonstandard and modernisation cases

Ensures clarity on the solution's scope, including sewedy machinery and possible third-party offerings

Participates in customer meetings and answers customers technical questions when needed

Selects the correct product platform on which to make the offering

Proposes solutions from all sewedy machinery business lines; new services, escalators, elevators, doors etc.

Solution planning Costing:

Responsible for correct costings under operations team guidance

Involves Sales Support Engineer, Product to understand the costing for corporate and local materials

Involves Sales Support Engineer, System to understand the costing for integrations

Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning Specs:

Coordinates specification creation

Performs initial and revised non-standard energy calculations Performs traffic analyses

Accountable for technical site surveys

Accountable for the technical content of the order

Solution planning Availability and lead times

Coordinates solution lead times from Supply Line and local sourcing

Solution planning Installability

Ensures that the proposed solution can be installed

Ensures that the cost and work effort impact of installation is part of the solution's costing, especially in non-standard installation method cases

Solution planning Maintainability

Ensures that the proposed solution fulfils the customer's product lifecycle needs

Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning Compliance

Ensures that the proposed solution fulfils local codes, regulations and safety requirements

Ensures alignment with environmental regulations

Ensures that the planned solution complies with sewedy machinery engineering policy

Key tasks in the Sewedy machinery Sales process

Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)

Executes activities for a holistic solution plan

Leads full chain engineering teams on major projects until handover to the operation

Hands over the engineering to operation engineer on the most complex project cases for execution on the Start-up meeting

Key tasks in the Sewedy machinery Delivery process

Accountable for layout creation / drawings in general

Analyses change requirements, and makes proposals for the new solution plan

Provides necessary details to the operation team for ordering materials and completing the documentation process

Proposes change order (variations and add works) sales opportunities to the Project Manager

Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors