- Monitoring team performance metrics, such as the productivity rate of each team member and the rate of calls
required.
- Conducting interviews and training for new individuals and supervising the company's tendency to serve customers.
- Work with the team to improve the productivity rate, quickly deal with inquiries and customer complaints, and work to improve calls.
- Conducting interviews and training for new individuals and supervising the company's tendency to serve customers
Requirements
- Proven experience as team leader
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Bachelor's degree in any field
- Excellent knowledge of English
BenefitsAttractive salary
social and medical insurance
