SAP (FSM) Field Service Management Consultant

Company Description

QBS Co. is a global IT software solutions company based in Riyadh, committed to enhancing businesses through innovative software, information technology, and hardware solutions. Specializing in digital transformation, SAP solutions, and IT infrastructure, we prioritize excellence and value in all our projects across various countries.

Role Description

This is a contract SAP (FSM) Field Service Management Consultant role at QBS Co. located in Riyadh, with flexibility for some remote work. The consultant will be responsible for providing IT service management, consulting, management consulting, and service delivery to clients while leveraging analytical skills to drive efficiency and innovation.

We are seeking an experienced SAP Field Service Management (FSM) consultant to join our team. This role involves implementing and configuring SAP FSM, a cloud solution acquired by SAP, to optimize field service operations.

Qualifications

• Management Consulting and Service Delivery
• Hands-on field service operations & processes experience
• Hands-on SAP field Service / FSM design & configuration
• At least 1 SAP FSM E2E implementation,
• Experience in configuration capabilities in web and mobile applications for the SAP Field Service Management product.
• Configuring sub-modules in SAP FSM: resource planner, technician skills management module, time and material, journal approval functionality, and Smartform settings.
• Strong knowledge of Work Order Management, GEO Enablement for Mobile Integration, Schedule and Dispatch, Service & Mobile Device Management.
• Strong problem-solving abilities
• Excellent communication and interpersonal skills.

Responsibilities

SAP Field Service Management Projects

Implement & configure SAP Field Service Management (FSM) solutions.

Collaborate with stakeholders to gather and analyze business requirements.

SAP FSM systems support & troubleshooting

Conduct training sessions for end-users.

Ensure seamless integration with other SAP modules and systems.

Develop FSM requirement specs, determining the estimate of cost, time, and resources to deploy SAP FSM solutions.

Highlight/identify gaps in existing functionality & review requirements with stakeholders.

Create technical design throughout service development while maintaining adherence to functional specs and system standards.

Manage the lifecycle of SAP Field Service Management incidents and ensure they are solved according to defined SLAs.

Develop project rationale and perform scoping assessments to determine the feasibility of SAP Field Service Management projects.

Liaise with the SAP service development team to suggest a high-level functional solution.

Ensure designs adhere to SAP's best practices and support the development, execution, and operations of service.

Ensure SAP detailed designs and configuration match high-level designs and are traceable to requirements in functional specification.

Experienced in SAP Field Service Management or Work Management.

1 full life-cycle implementation of SAP IS-U, SAP IS-U Certification (desirable);

Configuration in web & mobile apps. for the SAP Field Service Management product.

Configuring sub-modules in FSM: Resource planner, Technician Skills Management module, Time & Material Journal approval functionality, SmartForm settings

Work Order Management, GEO Enablement for Mobile Integration, Schedule and Dispatch, Service & Mobile Device Management . processes.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.
• Flexible work arrangements.